Frequently Asked Questions
We answer the most common questions about our coffee, shipping, and payments. If you don't find your answer, write to us at contacto@almasilvestre.com or call 321 207 9864.
Shipping
Do you ship throughout Colombia?
Yes. We ship to the entire country through legally established courier companies.
How much does shipping cost?
For coffee, shipping within Bogotá costs $9,000 and to other cities $13,000. The exact total for your order is calculated at checkout, before payment.
How long does my order take?
We dispatch your order within one business day of purchase at the latest. From the moment of dispatch, delivery time depends on the carrier and the destination city. We will send you a confirmation email and another one when the order ships.
What happens if my order arrives damaged?
Write to us at contacto@almasilvestre.com with photos of the product. We take responsibility for damage and loss during transport and will process the corresponding refund within the next 10 business days.
Our coffee
Where does the coffee come from?
Our coffees are grown in Córdoba, Quindío. All are 100% Arabica specialty coffees, with SCA scores between 85 and 91 points.
What sizes do you offer?
340 g, 453 g, and 2.5 kg bags, in whole bean or ground.
Which grind should I choose?
- Whole bean: if you have a grinder at home; it preserves the aroma better.
- Espresso (very fine): for espresso machines.
- Moka pot (fine): for stovetop moka pots.
- AeroPress (medium-fine).
- Automatic coffee maker (medium): for drip coffee makers.
- Chemex (medium-coarse): for Chemex and other pour-overs.
- French press (coarse).
- Cold brew (very coarse): for cold extraction.
How do I store my coffee?
Keep the bag tightly closed, in a cool, dry place, away from light and heat. Avoid storing it in the refrigerator. To enjoy the best flavor, consume it in the weeks following opening the bag.
Which coffee do you recommend?
If you prefer sweet and classic flavors, start with Panela. If you like fruity profiles, try Frambuesa or Blend del Corazón. For a complex and intense cup, Vinotinto. You can see them all at Roasted Coffee.
Payments and returns
What payment methods do you accept?
We process payments securely through Wompi. You will see all available options at checkout.
Can I return a product?
Accessories (AeroPress, French press, cupping spoons) can be returned within 5 business days of delivery, unused, complete and in their original packaging (right of withdrawal). Coffee is a perishable food prepared to your order, so it cannot be returned for withdrawal; if it arrives damaged, incomplete or defective, write to contacto@almasilvestre.com within 5 business days of delivery and we will replace it or refund you. See the details in our exchange, return and warranty policy.
When will I receive my refund?
We refund to the same payment method you used, within 30 calendar days of approval at the latest. Your bank may take a few additional days to reflect it.
For businesses
Do you sell coffee for restaurants, hotels, or offices?
Yes. Learn about our proposal at Alma para Negocios.