Shipping policy

Alma Silvestre Café S.A.S. dispatches products purchased on our website no later than the business day after the order is placed. Once you receive the confirmation and dispatch emails, the product is sent through a courier company.

Alma Silvestre Café S.A.S. ships its products through courier companies legally established in Colombia. The carrier's handling time is independent of Alma Silvestre Café S.A.S. and depends on the destination city or town, road conditions and other factors that may directly affect delivery time.

In any case, Alma Silvestre Café S.A.S. is responsible for damage to and loss of products in transit. If you receive defective products, notify us at contacto@almasilvestre.com, attaching any evidence that shows the condition of the product. Once the evidence is sent, we will process any applicable refund within the next 10 business days.