Terms of service
Terms and Conditions of Use and Purchase
Last updated: October 10, 2026
This is a courtesy translation. In case of any discrepancy, the Spanish version prevails.
1. Who we are
This website (www.almasilvestre.com) is operated by Alma Silvestre Café S.A.S., NIT 901.446.650-0, a Colombian company domiciled in Bogotá D.C. Address: Carrera 7 # 138-33, Local 3-14, Bogotá. Email: contacto@almasilvestre.com. Phone and WhatsApp: 321 207 9864.
By browsing or buying on the site you accept these terms, our Personal Data Processing Policy, the Exchange, Return and Warranty Policy and the Shipping Policy.
2. Products and information
We sell specialty coffee, subscription plans and brewing accessories. We strive for accurate descriptions, photos, tasting notes and technical data. Lifestyle photos may include objects that are not part of the product, and colors may vary by screen. Tasting notes are a sensory guide and may vary with the harvest and brewing method.
3. Prices and payment
Prices are in Colombian pesos (COP) and include applicable VAT. Shipping is shown before payment. Payments are processed by authorized payment gateways (Wompi and Mercado Pago); we do not store your card data. We may correct obvious price or availability errors; if you already paid, we will let you know and you can confirm the order at the correct price or receive a full refund.
4. Order and contract
The contract is formed when we confirm your order by email. We may reject or cancel orders suspected of fraud or with incomplete data; in that case we refund the amount paid. We will send the electronic invoice to your registered email.
5. Shipping
We dispatch no later than the business day after order confirmation, anywhere in Colombia, through courier companies. Delivery times depend on the carrier and destination. More details in the Shipping Policy.
6. Alma Silvestre Club
The Club is a prepaid plan of monthly shipments with a discount and shipping included. The duration, coffee, grind and price are shown when you choose the plan. Exchange and cancellation terms are in the Exchange, Return and Warranty Policy.
7. Warranties, withdrawal and payment reversal
These apply under Law 1480 of 2011, as explained in the Exchange, Return and Warranty Policy.
8. Customer accounts
You are responsible for your account information and for keeping access to your email secure. Let us know if you detect unauthorized use.
9. Use of the site and intellectual property
Alma Silvestre's trademarks, logos, texts, photos and designs are our property or used with permission. You may not copy them or use them commercially without written permission. Using the site for unlawful purposes, attempting to breach its security or interfering with its operation is not allowed.
10. Reviews and comments
Reviews must reflect real experiences with our products. We may decline to publish comments that are offensive, unlawful or unrelated to the product, without altering the meaning of published reviews.
11. Platform and third parties
The store runs on the Shopify platform. Shopify, payment gateways, carriers and other tools we use (such as Judge.me for reviews and Wizybot for chat) are third parties with their own terms and policies, which also apply when you use their services through this site.
12. Liability
We are liable for the products we sell under Colombian law. We are not responsible for third-party failures beyond our control, such as internet or payment-platform outages, without prejudice to your rights under the Consumer Statute.
13. Requests, complaints and claims
Write to contacto@almasilvestre.com or WhatsApp 321 207 9864. We reply within 15 business days. You may also contact the Superintendence of Industry and Commerce (www.sic.gov.co).
14. Governing law and changes
These terms are governed by the laws of the Republic of Colombia. We may update them; the current version is the one published on this page and applies to orders placed after its publication.